Bitflex experienced a technical glitch that occurred at 20:38 UTC on 3rd July. This incident resulted in a temporary disruption of certain functions within our system. We understand the inconvenience this may have caused and appreciate your patience.
We are pleased to inform you that the technical issue has been resolved, and the platform is now fully operational as of 22:16 UTC, 3rd July. Rest assured, your funds remained secure during this period.
To ensure fairness, we will be compensating all affected orders in accordance with our Incident Compensation Policy. Eligible orders will receive compensation via airdrop within 7 working days. No action is required on your part.
We apologise for any inconvenience caused and appreciate your understanding. Our team is committed to providing you with a reliable and efficient trading experience on Bitflex. If you require further assistance, please don't hesitate to contact our support team at email@example.com.
Thank you for choosing Bitflex as your trading platform.
The Bitflex Team