How to Use BITFLEX P2P to Buy and Sell Crypto

Our P2P (Peer-to-Peer) platform allows users to buy and sell cryptocurrency directly with each other. This guide provides a step-by-step breakdown of how both buyers and sellers can complete their transactions seamlessly.

For Buyers: How to Buy Crypto on the P2P Platform

Step 1: Browse Seller Listings

1. Log in to your account and go to the P2P Trading section.
2. You'll see a list of sellers with active offers. Review each seller's:
   • Crypto price per unit.
   • Available amount of crypto.
   • Accepted payment methods (e.g., bank transfer, etc.).
   • Number of orders
   • Percentage of completed orders
3. Choose a seller and click Buy UDST to proceed.

Step 2: Enter Your Purchase Details

1. Enter the amount of crypto you wish to buy or the total amount of fiat currency you want to spend.
2. Review the order details, including the total cost and any fees (if applicable).
3. Click Confirm to lock in the price and start the process.

Step 3: Make Payment to the Seller

1. After placing the order, you will be shown the seller’s bank account details or other payment instructions.
2. Send the exact amount of fiat to the seller's account using the listed payment method. Ensure the details match to avoid any mistakes.
3. Once you’ve completed the payment, click I've Paid to notify the seller.

Step 4: Wait for the Seller to Release the Crypto

1. After you’ve marked the payment as complete, the seller will verify the transaction on their end.
2. Once the seller confirms the payment, they will release the crypto to your account.
   • Note: This may take a few minutes depending on the seller's verification process.

Step 5: Crypto is Released to Your Account

1. After confirmation, the crypto will be automatically transferred to your account.
2. You can check your wallet under the P2P or Funds section to see the received amount.

Buyer Tips:

• Always double-check the seller’s payment details before sending money.
• Communicate via the in-platform chat if needed.
• If something goes wrong, you can file an appeal to resolve the issue (details in the "Filing an Appeal" section below).

For Sellers: How to Sell Crypto on the P2P Platform

Step 1: Choose a Buyer

1. Log in to your account and go to the P2P Trading section.
2. Browse through the list of buy offers from users who want to purchase crypto.
   • Each listing will show the buyer’s payment method and amount of crypto they want to buy.
3. Select a buyer’s offer and click Sell to begin the transaction.

Step 2: Confirm the Buyer's Payment

1. Once a buyer has placed an order and transferred the funds, they will mark the payment as completed.
2. You will be notified to check your bank account or other payment method to confirm receipt.

Step 3: Release the Crypto

1. After verifying that you’ve received the correct payment from the buyer, click Release Crypto to transfer the crypto from escrow to the buyer’s account.
2. The transaction will be completed, and the crypto will be deducted from your balance.

Seller Tips:

• Never release crypto before confirming you have received the full payment.
• Communicate with the buyer if there are any delays or questions using the platform chat.
• If you encounter any issues, such as not receiving the payment, you can file an appeal (details below).

What to Do if Something Goes Wrong

Filing an Appeal

If there is any issue during the transaction, both the buyer and seller have the option to file an appeal. Here’s how it works:

1. Buyer Appeal:
   • If you’ve sent the payment but the seller hasn’t released the crypto after a reasonable time, you can file an appeal.
   • Go to your order and click Submit Appeal.
   • Provide the necessary details and upload proof of payment.
2. Seller Appeal:
   • If the buyer claims to have sent the payment, but you haven’t received it, you can file an appeal.
   • Go to the order and click Submit Appeal, and include any relevant information or proof.

Our customer support team will review the evidence from both parties and help resolve the issue.

Tips for a Smooth Transaction

• Double-check details: Always confirm the seller’s payment information and send the correct amount.
• Communicate clearly: Use the in-platform chat to communicate with the seller if needed.
• File an appeal in a timely manner if there are issues.

By following these steps, you can safely and efficiently purchase crypto on our P2P platform. If you have any questions or need assistance, our support team is always here to help!