Please note that as soon as you click the withdraw button, you can't revert the transaction. We strongly recommend our users to double check addresses and make sure that they are depositing funds in the right wallet.
Depositing/Withdrawing Tokens to the Wrong Address
Bitflex gives its users full custodian control over their assets. It means that if you have deposited/withdrawn tokens to a wrong address, we are not responsible for it.
- If you have transferred funds to a wrong address of another exchange, there is nothing we can do to help you recover it. Please contact the support team of that exchange.
- If you have transferred funds to a wrong Bitflex address, we may attempt to recover them, but there are not guarantees. Please reach out to our support team via clicking the support bubble on the bottom right corner of the screen or contact us at email@example.com.
- If you have transferred funds to a wrong address, but you know the owner of the address, please contact the owner directly.
Sending Funds to the Wrong Network
It is the most common mistake made by most traders. Before you deposit funds into an address, please pay attention to the network type you’re choosing. Make sure that the network you are choosing is supported by the receiving wallet.
If you have sent funds to a wrong network, we may attempt to recover it, but nothing is guaranteed. Please reach out to our support team via clicking the support bubble on the bottom right corner of the screen or contact to us at firstname.lastname@example.org.
Sending Wrong Coin/Token to Bitflex
Another mistakes traders often make is deposit a token which is not listed by Bitflex. Before you deposit a token to Bitflex, check to see if Bitflex supports the same token you are depositing.