Be Vigilant and Wary of Scams
The weakest link in the chain of online protection is human beings. Vigilance is the key when it comes to online security. To make sure that your account is protected, you should follow these tips:
1. Use a strong and unique password and update it regularly.
2. Enable 2FA authentication for your account.
3. Make sure that you don’t fall into phishing scams.
4. Always update your online browser and antivirus regularly.
5. We recommend logging in to your Bitflex account using your browser’s incognito mode.
6. Always login to Bitflex using the official website https://www.bitflex.com
7. Make sure that the website you are logging in to has an SSL certificate.
8. Never connect to a public Wi-Fi when using Bitflex.
Implement Strategies to Reduce Risk
Bitflex emphasizes account security and considers it one of our highest priorities. The responsibility on the security of your account falls on both the user and Bitflex's end. Here are some of the steps that you can take to safely secure your account.
1. Bookmark Bitflex Website
The first step you should take is to bookmark https://www.bitflex.com/ in your browser. Only use this link to access Bitflex. This eliminates the possibility of accidentally using illegitimate copies of our website that hackers might set up.
2. Don't Be a Target for Scammers
Don’t brag about your cryptocurrency holdings online, just like you wouldn’t advertise inheriting millions of dollars overnight.
Review your online presence on all your social media accounts (FB, TWTR, IG, Reddit) with this easy self-assessment.
3. Don't Fall for Obvious Tricks
Hackers usually like to pose as tech support — and they may pressure you for account credentials. We will never ask you for passwords, 2FA codes, PIN numbers, or remote access to your computer.
We will also never ask you to create test accounts on other platforms or provide your ID or banking information over email or social media. We do not offer Facebook support chat and we will never call you by phone.
If someone reaches out to you claiming that they are us and you’re not sure if it’s a scam, you can reach out to email@example.com or contact our Live Chat on our website to confirm whether it’s legitimate. And remember, Microsoft, Google, and Apple will never call you about your computer.
4. Double Check URLs
Scammers create fake sites that look like real exchanges but are designed to steal account information. Always double-check the web address before you login into your account or input any of your credentials.
If we emailed you and include a link, copy the link and paste it into a text editor before entering it into your browser to make sure you know where the link is really taking you.
5. Enable Google Authenticator
As soon as you make an account on Bitflex, you should bind it with Google Authenticator (2FA). Kindly refer to our “How to Bind Your Account’s 2FA via Google Authenticator” guide to learn how to do it.
6. Set-Up Anti Phishing Code
Anti-Phishing code helps you to determine whether an email is from an official source or not. After you have enabled an anti-phishing code on Bitflex, all your emails from Bitflex will have the same code that you can verify for security. If the code is not displayed in a email or doesn’t match with the one you have setup, it means that the email is not from Bitflex and someone is making a phishing attempt.
7. Enable SMS Authentication
SMS authenticator is a quick and easy way to carry out authentication tasks for login, password reset, change of security settings, and API management verification.
8. Keep an Eye on Your Account’s Recent Activity
You can visit the recent activity section on the Bitflex website and app to view all of your recent active sessions including website and application logins.
If you noticed any unverified or unauthorized login session, you should immediately change your account password and contact customer support.
9. Utilize Whitelisting Feature
Whitelisting is our address book feature that allows you to add crypto addresses, making it easier for you to send crypto to account you can trust.
Kindly refer to our “How do I Whitelist Addresses for Withdrawals?” guide to learn how to do it.